Refund policy
Refund and Return Policy
Last updated: July 21, 2026
We want you to be satisfied with your purchase. Unused items in their original condition may be returned within 30 days of delivery.
Return eligibility
To qualify for a standard return, the product must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include all components and original packaging
- Be accompanied by proof of purchase
Products damaged through misuse, modification, neglect, normal wear and tear, or use inconsistent with the product instructions are not eligible for a standard return.
These requirements do not apply to products that arrived damaged, defective, or incorrect. See the Damaged, Defective, or Incorrect Orders section below.
Starting a return
Before returning an item, contact us at support@moorbuoys.com with your order number and reason for the return.
Do not send a return without authorization. We will provide return instructions and the appropriate return address.
Return shipping
Customers are responsible for return shipping costs for standard returns.
If an item arrived damaged, defective, or incorrect, Moorbuoys LLC will cover the cost of return shipping.
Original shipping charges, including Canada shipping charges, are nonrefundable, except where otherwise required by applicable law.
We recommend using a trackable shipping service for customer-paid returns
Damaged, defective, or incorrect orders
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us at support@moorbuoys.com as soon as possible, preferably within 5 days of delivery.
Include your order number and clear photographs of the product, packaging, shipping label, and damaged or defective areas.
Once the claim is reviewed and approved, we will arrange a replacement, refund, or other appropriate resolution at no additional cost to you.
Refunds
Returned products will be inspected after they are received. If the return is approved, the refund will be issued to the original payment method within 5–10 business days.
Your bank or card issuer may require additional time to post the refund.
Cancellations
Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after an order has entered processing or shipped.
Exchanges
We do not currently offer direct exchanges. To replace an eligible item with a different product, return the eligible item and place a new order.
Contact
Moorbuoys LLC
support@moorbuoys.com