Shipping policy

Shipping Policy

Last updated: July 21, 2026

Shipping area

Moorbuoys LLC currently ships to the contiguous 48 United States and Canada.

Contiguous United States
Standard shipping is free for orders shipped to addresses within the contiguous 48 United States.

Free shipping does not apply to Alaska, Hawaii, U.S. territories, or other international destinations.

Canada Shipping
Standard shipping to Canada is $39.95 per order.

The $39.95 Canada shipping charge includes all applicable import duties, taxes, customs charges, and border fees. Customers will not be charged additional import or border-related fees upon delivery.

Processing time

Orders are typically processed within 3–5 business days after payment has been confirmed.

Delivery time

Typical delivery time is 3–5 business days after the order has been processed.

Delivery times are estimates and may vary because of carrier delays, weather, customs processing, or other circumstances outside our control. Tracking information will be provided once the order has shipped.

Order Tracking

Tracking information will be provided for all shipped orders. Customers will receive tracking details once the order has shipped.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error, contact us as soon as possible at support@moorbuoys.com.

We will make reasonable efforts to update the shipping address before the order ships, but we cannot guarantee that changes can be made after processing has begun. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Delayed Shipments

Carrier delays can occasionally occur. If tracking shows no delivery or movement for an extended period, please contact us at support@moorbuoys.com, and we will assist in locating the shipment and working with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and the carrier. If the package remains missing, contact us promptly so we can assist.

Damaged Shipments

If your order arrives damaged, please contact us at support@moorbuoys.com as soon as possible, preferably within 5 days of delivery.

Please include your order number and photographs of the product, shipping container, shipping label, and damaged areas so we can evaluate the issue and assist with a replacement, refund, or carrier claim as appropriate.

Questions About Shipping

For questions about shipping or an order, please contact:

Moorbuoys LLC
Email: support@moorbuoys.com